BOAT Refund Policy

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BOAT Refund Policy

Accepted Answer

**BOAT LLC Refund Policy:**

At BOAT LLC, we strive to provide our customers with exceptional service and ensure their satisfaction with our rental services. To maintain transparency and fairness, we have outlined our refund policy below:

1. **Full Refund Policy:**
   Customers are eligible for a full refund if the cancellation is made at least 30 days prior to the scheduled rental date. We understand that plans can change, and we want to accommodate our customers' needs as best as we can.

2. **Partial Refund Policy:**
   If a cancellation occurs within 30 days of the rental date, customers will receive a 50% refund of the total rental cost. While we recognize the inconvenience of last-minute cancellations, we also want to ensure fairness to both parties involved.

3. **Credit Towards Future Rental:**
   Alternatively, customers have the option to elect to apply 100% of their paid amount towards a future rental with BOAT LLC. This provides flexibility and ensures that customers can still enjoy our services at a later date without losing their investment.

4. **Cancellation Process:**
   To initiate a cancellation and request a refund or credit towards a future rental, customers must contact our customer service team via phone or email. We will guide you through the process and ensure that your request is handled promptly and efficiently.

5. **Exceptions:**
   In certain extenuating circumstances, such as severe weather conditions or unforeseen emergencies, BOAT LLC reserves the right to review and potentially waive or adjust the refund policy on a case-by-case basis. We prioritize the safety and well-being of our customers and will work to find a suitable solution whenever possible.

Please note that all refund requests are subject to review and approval by BOAT LLC management. We appreciate your understanding and cooperation regarding our refund policy. If you have any questions or concerns, feel free to reach out to our customer service team for assistance.

Thank you for choosing BOAT LLC for your rental needs. We look forward to serving you and providing you with an unforgettable experience on the water.